FAQs
Payment-Related Questions
Q: What payment methods are available for purchasing bags?
A: We accept major credit cards (Visa, Mastercard), digital payment platforms (PayPal, Stripe), and other secure methods. At checkout, enter your card details for encrypted, PCI-DSS compliant transactions to safeguard your financial information—ensuring a safe and seamless purchase experience for all our bags.
Sizing & Fit-Related Questions
Q: How do I determine the correct size for bags like backpacks, totes, or crossbody bags?
A: Refer to the detailed size chart on each product page, which includes bag dimensions (length, width, height) and laptop/tablet compatibility guidelines. For personalized advice—such as selecting the ideal size for daily commuting, travel, or a specific device—contact our customer service team at [email protected] for tailored recommendations.
Order-Related Questions
Q: Can I cancel my bag order?
A: Yes, but only if the order hasn’t shipped. Cancel before dispatch for a full refund. Post-shipment, follow our return policy for unopened, unused items with original tags attached.
Q: Can I modify my order after placing it?
A: Contact [email protected] immediately. Modifications (e.g., color, size, quantity) are possible only if the order hasn’t shipped.
Q: How long until my bags arrive?
A: Total delivery time = 1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days for all destinations. Express shipping options are available for urgent needs.
Q: Can I track my order?
A: Yes. A tracking number is emailed upon shipment. Use it to monitor real-time updates via our “Track Order” feature on the website.
Return & Refund-Related Questions
Q: Can I return bags if unsatisfied or if they don’t fit?
A: Returns are accepted within 30 days if the item is unused, undamaged, and in its original packaging with all tags attached. We cover return shipping for defects, wrong items, or sizing issues; customers bear costs for change-of-mind returns. For hygiene reasons, opened or worn bags (e.g., with removed tags or visible use) may not be eligible for return.
Q: How long does a refund take?
A: Refunds process within 7 business days after return verification, depending on your payment provider.
Contact Us
For further assistance:
Address: UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
Telephone: +852 46310498 (Available Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
We respond within 24 hours on business days.